NENE FEMHEALTH FREQUENTLY ASKED QUESTIONS
Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment process to comply with state recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed. Generally processing times are within 2-14 business days* those times vary due to the issues relating to COVID-19 and government orders and the impact on our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
RETURNS & REFUNDS
Do you allow refunds/returns?
All sales are final. Refunds/exchanges may only apply due to company error. Nenefemhealth.com reserves the right to refuse any returns at any time due to the nature of feminine hygiene products and hygienic purposes.
If you wish to cancel or have any questions, please contact customer service at firstname.lastname@example.org or @asknefetri
HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?
For customer service inquiries only, please email Orders@Nenefemhealth.com or DM @AskNefeteri. Our Customer Service team is available M-F 10am - 5pm est. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team Orders@Nenefemhealth.com or DM @AskNefeteri if you have not received your confirmation email after 24 hours of your purchase.
CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?
Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order. If your order has not been shipped and you would like a refund, please DM @AskNefeteri with your order number and a full explanation and a refund may be processed.
I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE.
Please contact our Customer Service Team Orders@NeneFemHealth.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 3-5 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues. Please note that items that are used or tampered with are not eligible for replacement/exchange/refund of any kind.
WHEN WILL MY PACKAGE BE DELIVERED?
Processing time for orders is 2-14 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. All orders are shipped via USPS or UPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS or UPS to international mail carriers. NeNe FemHealth is not liable for lost or stolen packages.
I AM AN INTERNATIONAL CUSTOMER; DO I HAVE TO PAY CUSTOMS AND TAXES?
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by NeNe FemHealth. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
NeneFemhealth currently provides shipping services to the following regions:
North America, South America, The Caribbean, Asia*, Africa**,Europe***, and Oceania****
*India, Japan,, Philippeans, South Korea, Thailand, United Arab Emirates
**Ethiopia, Eritrea, Ghana, Kenya, Senegal, Rwanda, Nigeria, South Africa, Uganda, Zimbabwe, Tanzania
***Bermuda, Denmark, Finland, France, French Guinea, Germany, Hungary, Iceland, Ireland, Italy, Netherlands, Netherland Antilles, Norway, Portugal ,Poland, Sweden, Ukraine.
****Australia, Fiji, French Polynesia, New Zealand
If your region is not listed, we are dedicated to ensuring the safety of our customers and are eagerly awaiting approval to return service to your area.
PRODUCT & STOCK
ARE NENE FEMHEALTH PRODUCTS SOLD AT ANY OTHER RETAILERS?
Yes. NeNe Femhealth products are sold at the following retailers: OvaHealth (Plantation, FL and Pembroke Pines, FL) and Pronoia 11:11 Skincare (Pembroke Pines, FL).
HOW DO I BECOME A WHOLESALE PARTNER WITH NENEFEMHEALTH?
Nene FemHealth offers wholesale partnerships with Brick and Mortar retailers, Spas, and Wellness Centers. To access our inquiry form please click here.
HOW DO I FIND OUT ABOUT UPCOMING LAUNCHES AND RESTOCKS?
New product and restock information will always be posted on the official Instagram account @nenefemhealth and available on our newsletter.
IS THERE A LIMIT TO HOW MUCH I CAN BUY?
Due to the exclusivity of our products, some items may have limits placed on the maximum quantity that may be purchased in one transaction.
CAN I RESERVE ITEMS BY ADDING THEM TO MY CART?
All products on Nenefemhealth.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.