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-Please allow for an additional 48 to 72 hours processing time. After that, it will take between 7-13 business days for Standard shipping, and between 7-18 business days for International orders. 

Questions are answered Monday-Friday 

Orders are shipped Monday-Friday

All orders with a shipping/address error will be refunded

PreOrders begin to ship on the preorder release date. 

If you did not get string with your Lotus Egg it means we don't have any. You can buy some on Amazon or etsy. (1mm .8mm .5mm  the string size). Bamboo Cord, Cotton, or Hemp is recommended. The string is free so you will not get a refund for the string.

Orders that contain a pre-order item will be shipped together on the the preorder release date.

We no longer do custom orders

We cannot answer your medical questions. Please see your doctor

We are not responsible for your countries custom fees.

We don't wholesale to online stores.