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We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.

Questions are answered Monday-Friday . Questions are answered in 1-2 days

Orders are shipped Monday-Friday

Orders can take up to 4-7 days to leave fulfillment center on high volume weeks

If you did not get string with your Lotus Egg it means we don't have any. You can buy some on Amazon or etsy. (1mm .8mm .5mm  the string size). Bamboo Cord, Cotton, or Hemp is recommended. The string is free so you will not get a refund for the string.

 Personal questions about the “product you ordered” should be sent to (not order question, tracking questions or restock questions )

Orders that contain a pre-order item will be shipped together on the the preorder release date.

We are not responsible for your countries custom fees.