We're happy to answer questions or help you with returns.
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Questions are answered Monday-Friday . Questions are answered in 1-2 days
Orders are shipped Monday-Friday
Orders can take up to 4-7 days to leave fulfillment center on high volume weeks
If you did not get string with your Lotus Egg it means we don't have any. You can buy some on Amazon or easy. (1mm .8mm .5mm the string size). Bamboo Cord, Cotton, or Hemp is recommended.